Introducing Red Hen’s NEWEST Team Member

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Image Source: Flickr User Waywardshinobi

Image Source: Flickr User Waywardshinobi

We are excited to spread the word that, as of December 1st, we have a new team member, Jennifer Quirk.

Jennifer’s primary role is as a Customer Service Specialist.

We joke that, “At some point, Jennifer will be our Jeremy when Jeremy’s not available.”

She has some BIG SHOES to fill, and it will certainly take some time for her to learn, but we’re confident we’ve made an excellent selection.

We asked Jennifer to share some information about her background, and to reflect on her first week at Red Hen … She’s actually in her 3rd week with us, but with all of the year-end flurry of activity going on here at the farm, we’ve been a bit behind on sharing, but HERE GOES…

JENNIFER’s BIO

I have spent the majority of my career building strong customer service skills and learning how to manage positive customer experiences both in a position at a small family owned granite product manufacturing shop, where I managed granite production jobs along side customers from order placement to final installation, and with the Indiana Department of Workforce Development, where I held a variety of positions helping customers with unemployment insurance and finding new job placements after the loss of a job.

 

In my free time I enjoy reading, cooking and movies, especially horror flicks. I enjoy a challenging work environment and am looking forward to tackling a new role using my current skills in a new environment on the farm and getting to know all of my new Red Hen team members and customers.

JENNIFER’s REFLECTIONS ON HER FIRST WEEK AT RED HEN

My first week here at Red Hen Turf Farm has been great.  All of my new coworkers here have been doing a fantastic job of providing a solid foundation for what I need to know and do to be the best representative to all of our customers.  I have had a chance to get to know some of our customers, work on some special projects and have started learning a lot about how things run here at the sod farm.

 

One of the first things to have struck me is how appreciative Red Hen is for its customers.  They are committed to forming solid and meaningful business relationships and try to provide enjoyable and personalized interactions with each one. It is obvious already that so many of the customers I have spoken to over the last week enjoy working with Red Hen and I have even received some light-hearted hazing by a few!

 

I have also gotten a general overview of all of facets of the sod industry and I still have so much to learn, but am looking forward to the challenge of tackling it and becoming proficient so I am ready to hit the ground running as soon as we start back up in the spring.  Luckily I have some great teachers here to show me the ropes and they are working hard to make sure I have all the tools I need to provide everyone with the same standard of customer service they are used to receiving each time they place an order with us.

And last but not least, FROM EVERYONE HERE AT RED HEN —- WELCOME ABOARD JEN!!!

Have a great rest of the week!

– Lisa and the Red Hen Turf Farm Crew

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Jeremy’s Wintertime Reflection: It’s the Memories that Mean so MUCH!

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seuss memory quote

One of my favorite days of the week this time of year is Wednesday. Well it’s really Wednesday night. My youngest son and I have a deal made during every school week.  If his grades are up and he is well-behaved, we go bowling. We have a great bowling alley down the street from our house. Ed, the owner, knows us by name and what we like to drink. Last Wednesday it felt like we were part of Ed’s family. Fourteen lanes and we were the only one there. We ate dinner there, bowled both of our best games to date and had a great time. What Ed’s business does for us really, is it creates great memories.

Jeremy’s son’s FIRST STRIKE of the Night

Our goal at Red Hen is to provide great customer service. Maybe for some, that could mean that we will help your yard look better for a backyard wedding, party or to be put up for sale. But what REALLY is great customer service? I believe a large part of it is to create great memories. We are lucky to be able to do what we do. We get to be involved in so many different lives each year. Some our customers become great friends and mentors. Even when we are the customers to other companies, many become great friends and mentors.

While I was bowling I knew then what I needed to write about next. It is time for me to thank all the customers, family, friends and other small business that gave me great memories this year. For all the years I have been working I don’t think I have had more great memories than this year. It’s hard to count how many times I laughed this year. So it’s that time of year when we need to be thankful for all the Ed’s in our lives that work to create great memories.

alcott memories

 

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