Introducing Red Hen’s NEWEST Team Member

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Image Source: Flickr User Waywardshinobi

Image Source: Flickr User Waywardshinobi

We are excited to spread the word that, as of December 1st, we have a new team member, Jennifer Quirk.

Jennifer’s primary role is as a Customer Service Specialist.

We joke that, “At some point, Jennifer will be our Jeremy when Jeremy’s not available.”

She has some BIG SHOES to fill, and it will certainly take some time for her to learn, but we’re confident we’ve made an excellent selection.

We asked Jennifer to share some information about her background, and to reflect on her first week at Red Hen … She’s actually in her 3rd week with us, but with all of the year-end flurry of activity going on here at the farm, we’ve been a bit behind on sharing, but HERE GOES…

JENNIFER’s BIO

I have spent the majority of my career building strong customer service skills and learning how to manage positive customer experiences both in a position at a small family owned granite product manufacturing shop, where I managed granite production jobs along side customers from order placement to final installation, and with the Indiana Department of Workforce Development, where I held a variety of positions helping customers with unemployment insurance and finding new job placements after the loss of a job.

 

In my free time I enjoy reading, cooking and movies, especially horror flicks. I enjoy a challenging work environment and am looking forward to tackling a new role using my current skills in a new environment on the farm and getting to know all of my new Red Hen team members and customers.

JENNIFER’s REFLECTIONS ON HER FIRST WEEK AT RED HEN

My first week here at Red Hen Turf Farm has been great.  All of my new coworkers here have been doing a fantastic job of providing a solid foundation for what I need to know and do to be the best representative to all of our customers.  I have had a chance to get to know some of our customers, work on some special projects and have started learning a lot about how things run here at the sod farm.

 

One of the first things to have struck me is how appreciative Red Hen is for its customers.  They are committed to forming solid and meaningful business relationships and try to provide enjoyable and personalized interactions with each one. It is obvious already that so many of the customers I have spoken to over the last week enjoy working with Red Hen and I have even received some light-hearted hazing by a few!

 

I have also gotten a general overview of all of facets of the sod industry and I still have so much to learn, but am looking forward to the challenge of tackling it and becoming proficient so I am ready to hit the ground running as soon as we start back up in the spring.  Luckily I have some great teachers here to show me the ropes and they are working hard to make sure I have all the tools I need to provide everyone with the same standard of customer service they are used to receiving each time they place an order with us.

And last but not least, FROM EVERYONE HERE AT RED HEN —- WELCOME ABOARD JEN!!!

Have a great rest of the week!

– Lisa and the Red Hen Turf Farm Crew

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Employment Opportunities at Red Hen Turf Farm *** NEW Customer Service Specialist / Office Admin Job Posting! ***

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As a Red Hen Turf Farm employee, you’ll be part of a close-knit team.  You’ll find a work environment as dedicated to people as to product, and the opportunity to make solid strides toward your future.  Red Hen Turf Farm is an excellent place to grow professionally and personally.

Located near South Bend, Indiana, Red Hen has been in business since 1957. While we are known primarily for our turf grass sod production, in recent years Red Hen has added processing tomato production and seed corn production.  These crops remain the primary focus of our business at this time, but we anticipate further expansion in these enterprises as well as additional complementary crops. We combine deep roots with progressive, forward thinking business practices, and we use the latest technology, state of the art office and shop facility, and sound agronomic practices to benefit the productivity of the land and the environment.


POSITIONS WE ARE ACTIVELY HIRING FOR (Updated 9/21/15) ****** NEW  ******

  • Customer Service Specialist / Office Admin – This is year-round, full-time position, and typically you’d work at least 40 hours/week. Do people say you have a “green thumb”?  Do you have an interest in all things gardening or landscaping?  Do you have a genuine desire to teach and assist others?  Then this may be the position for you.  LEARN MORE AND APPLY ONLINE by CLICKING THIS LINK through JobScore.com

 

POSITIONS WE ARE NOT ACTIVELY HIRING FOR, but you can submit your application if you like … We’ll keep it on file (Updated 9/21/15)

 

 

  • Farm Laborer – This is an entry-level, seasonal position, and typically you’d work at least 40 hours/week.
  • Field Assistant – This is the next step up from our Farm Laborer positions.  Field Assistant is also a seasonal position, and typically you’d work at least 40 hours/week.
  • Operator – This is a position that we used to call “Semi Truck Driver.” The primary duties are related to driving semi, so we do require at least 2 years semi driving experience.  A CDL-A is not required for this position, but would be a real plus. Operator is also a seasonal position, and typically you’d work at least 40 hours/week.  NOTE:  Operator applicants will need to fill out our Application PLUS our Operator Questionnaire

You can apply for the Farm Laborer, Field Assistant, and Operator positions by completing an Application and submitting it by mail, in person, by email, or online.  If your experience, skills, education, and background best match the requirements, you may be contacted by Red Hen to set up an in-person or phone interview.  NOTE:  Operator applicants will need to fill out our Application PLUS our Operator Questionnaire

  • Apply by mail:  Print out and send our Application to: Red Hen Turf Farm, 29435 Darden Rd, New Carlisle, IN 46552
  • Apply in person: Print out our Application or get one from us when you come to our office at the above address.
  • Apply by email: Print out our Application, fill it out, and scan / email it to jobs@redhenturf.com

 


 

 

last updated: 09/21/15
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What Does a Marketing Intern DO at a Sod Farm Anyhow?

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021I really didn’t know what to expect of a marketing internship at a turf farm. I also didn’t come into this with any specific expectations other than to harness some concrete skills that would set me apart from the competition as I entered the work force. I took the Red Hen internship because I knew I would be working with quality people, within a community I am passionate about and farming/ small business is in my roots. My intuition was — this would be fantastic place to learn and grow.

In the beginning, I spent time touring the farm, shadowing staff, taking a lot of notes, listening to a few stories (some fact, some fiction) and really taking it all in. Before long, I was getting my feet wet.

Five Tower Lane

Some of the projects I ended up working on were designing new business cards (utilizing photographs I took), postcard advertising mailers, Facebook cover art, hats, as well as dabbling in website design. I enjoyed the design projects; they allotted me independent creativity while teaching me those concrete skills I was hoping for.

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Organization is the key to success.

I also researched and wrote up social media policy for employees as well as researched social media management tools and their effectiveness for this particular small business. Along the lines of social media, I also worked diligently to beef up the farm’s Instagram, Twitter and Facebook accounts. My goal was to utilize Twitter to update cutting status, Instagram to entertain and thus gain followers and Facebook to inform and entertain, all of which would ultimately lead to followers and thus sales.

A cluttered desk just means you’re working diligently on many projects, right?

Writing up articles for submission to Turf Producers International (TPI) newsletter and magazine, the farm blog and other newsletters, was another big undertaking.  When writing about Red Hen’s involvement in the SB 150 birthday party, I had the privilege to speak with planning committee members Johnathon Geels, Landscape architect with the Troyer Group and Drew Elegante, owner of South Bend Brew Werks. Both were a pleasure to interview and gave notable insight and quotes that ultimately helped me deliver a great article.

I sat in on an irrigation event the farm hosted, presented by Purdue and MSU county extension offices. Attending, writing a blog about that event, and taking pictures for it was a definite highlight.

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Lyndon Kelley of MSU and Purdue extension offices speaks on irrigation tactics.

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Irrigation event field trip.

I went out on a limb when researching the TPI media packet. I noticed an upcoming issue would be touching on product diversification, which is significant to the Red Hen operation. I quickly jumped on the opportunity to write about this and got it approved by management.

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A substantial amount of time was also spent working one-on-one with customers. I would place their orders, talk to them about their lawns and more often than not, listen to the solutions Jeremy Cooper (Turf Operations Manager), the sod expert of the office, had for them. It was refreshing to work with a business that understands how to treat customers well and works hard at it every single day.

Customer service 101: You never know what you’re gonna get!

Among all these projects, my favorite was shooting video and pictures. I was able to
deliver a bank of quality pictures to the farm in thousands. Getting up at the crack of dawn to capture the sunrise on the farm, laying on the sod and venturing through 10 foot tall corn, all in the name of unique shots, contributed to an overall amazing experience.

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Lisa Courtney, my internship manager, was a wealth of information. She is a google extraordinaire and at times, I feel she is a living and walking encyclopedia.  If you need answers, she’s got them and if she doesn’t, give her 10 minutes and search engine and she will!  She has taught me so much in terms of technology, I.T. tips, website knowledge, design strategy, etc…  I can’t begin to explain all the nuggets she’s thrown at me during the course of the internship, but I can say I’m very thankful to her and I’m so honored to have had the opportunity to work next to her.

All the staff at Red Hen has been pleasant to work with. I appreciate the laid back yet professional atmosphere. There is a real sense of community and common sense work ethic within the organization which I think greatly adds to their effectiveness and overall success.

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Sod crew inked

Red Hen Sod Crew

I must say this internship was a wonderful experience.  It was a goal of mine to “wow” them.  Well, I’m not  sure I can say I’ve met my goal but they have definitely “wow’d” me!

Tomatoes inked

 

 

 

 

 

 

 

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