One of my favorite days of the week this time of year is Wednesday. Well it’s really Wednesday night. My youngest son and I have a deal made during every school week. If his grades are up and he is well-behaved, we go bowling. We have a great bowling alley down the street from our house. Ed, the owner, knows us by name and what we like to drink. Last Wednesday it felt like we were part of Ed’s family. Fourteen lanes and we were the only one there. We ate dinner there, bowled both of our best games to date and had a great time. What Ed’s business does for us really, is it creates great memories.
Our goal at Red Hen is to provide great customer service. Maybe for some, that could mean that we will help your yard look better for a backyard wedding, party or to be put up for sale. But what REALLY is great customer service? I believe a large part of it is to create great memories. We are lucky to be able to do what we do. We get to be involved in so many different lives each year. Some our customers become great friends and mentors. Even when we are the customers to other companies, many become great friends and mentors.
While I was bowling I knew then what I needed to write about next. It is time for me to thank all the customers, family, friends and other small business that gave me great memories this year. For all the years I have been working I don’t think I have had more great memories than this year. It’s hard to count how many times I laughed this year. So it’s that time of year when we need to be thankful for all the Ed’s in our lives that work to create great memories.