Red Hen Turf Farm’s SMS Texting Privacy Policy, Terms & Conditions

3. Overview

Red Hen Turf Farm privacy statement recognizes the value of privacy of our customers, vendors, employees, and general public.

Red Hen Turf Farm (RHTF) acknowledges that under the United States: the Telephone Consumer Protection Act (TCPA), companies may not send messages to consumers without their explicit consent. This is the case even if an individual provides their phone number or has a long-standing relationship with a business.

With this in mind, this privacy policy provides specific information on how the Red Hen Turf Farm (RHTF) text messaging service collects and processes your personal information.  

4. Scope

The notice applies to our practices for gathering and disseminating information related to the RHTF text messaging service (“we”, “us”, or “our”) and is meant to provide you an overview of our practices when collecting and processing personal information.

5. How We Collect Information

We collect personal information in the following circumstances:

• Direct Collection, when you provide information by Opting-In to SMS Text messaging, verbally in person, verbally by phone, and/or by texting us first.

6. Data

We directly collect the following personal information:

• Opt-in / Opt-out preferences
• Content of your text message responses to us.
• Collection from RHTF Sources
• We import personal information from RHTF systems and sources.

The information may include:

• First and last name.
• Company name.
• Phone number.
• Address.
• Email Address.
• The above information for authorized buyers of your company

We do NOT use technologies like cookies (small files stored on your browser), web beacons, or unique device identifiers to identify your computer or device or your location.

Our systems may associate this personal information with your activities in the course of providing service to you (such as sending order information through Turf Logistics or text messages related to your RHTF Orders and inquiries related to customer service, technical assistance, product quotes, and other matters if requested by you).

We do not use messaging through SMS Text, email, or otherwise to market our services or any other party’s services. We use messaging to distribute Red Hen Turf farm’s price lists upon request, to answer customer questions about products and pricing / quotes, to supplement phone calls in the coordination of customers’ delivery and pickup of orders. We use messaging with our employees within the scope of communicating during the course of daily business matters.

We do not knowingly contact or collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly obtain parental consent or remove the information.

7. Terms of Service: How We Use Your Information

For Customers, Guests, and Vendors, we use the collected information for the following purposes:

• To provide and manage our services.
• To process transactions and send you related information, including purchase confirmations and invoices.
• To communicate with you, including responding to your comments, questions, and requests.
• To send you technical notices, updates, security alerts, and support messages.
• To improve our website and services.

8. Sharing Your Information

We do not sell, trade or share your personal information.

Any information collected as part of SMS / Texting Consent, including phone numbers, will not be shared with third parties of affiliates for any purposes.

RED HEN TURF FARM DOES NOT ENGAGE IN AFFILIATE MARKETING / LEAD GENERATING SERVICES in any manner.

9. Verbal Consent

We may obtain consent verbally by asking if you agree to receive text messages from Red Hen Turf Farm.

SMS Template after Verbal Consent provided by Customer:

Scenario 1 – Verbally by Phone Call

[RED HEN TURF FARM]: Hi! We spoke on the phone recently and you indicated you’d like to receive SMS / Text Messages from Red Hen Turf Farm.

Messaging frequency may vary.  Message and data rates may apply. To cancel, reply STOP.  For help, reply HELP. 

We do not sell, trade or share your personal information.

Any information collected as part of SMS / Texting Consent, including phone numbers, will not be shared with third parties of affiliates for any purposes.

You may review our terms and privacy policy at https://redhenturf.com/privacy-notice/

Scenario 2 – Verbally by face-to-face conversation

[RED HEN TURF FARM]: Hi! We spoke in person recently and you indicated you’d like to receive SMS / Text Messages from Red Hen Turf Farm.

Messaging frequency may vary.  Message and data rates may apply. To cancel, reply STOP.  For help, reply HELP. 

We do not sell, trade or share your personal information.

Any information collected as part of SMS / Texting Consent, including phone numbers, will not be shared with third parties of affiliates for any purposes.

You may review our terms and privacy policy at https://redhenturf.com/privacy-notice/

10. “Implied Consent” by Texting Red Hen Turf Farm First

By texting Red Hen Turf Farm, you are IMPLYING that you AGREE to receive SMS Conversations (external) messages from Red Hen Turf Farm.

SMS Template after Implied Consent provided by Customer who Texts Red Hen Turf Farm first:

[RED HEN TURF FARM]: Hi! Thank you for reaching out to Red Hen Turf Farm by text.  By texting us before we text you, this implies you give consent to receiving SMS / Text Messages from Red Hen Turf Farm.

Messaging frequency may vary.  Message and data rates may apply. To cancel, reply STOP.  For help, reply HELP. 

We do not sell, trade or share your personal information.

Any information collected as part of SMS / Texting Consent, including phone numbers, will not be shared with third parties of affiliates for any purposes.

You may review our terms and privacy policy at https://redhenturf.com/privacy-notice/

11. Additional SMS Terms & Conditions

By opting into SMS Text messaging with Red Hen Turf Farm, you are agreeing to receive SMS Text messages from Red Hen Turf Farm.  As mentioned in Section 5 above, SMS Text Message Opt-In may occur verbally in person, verbally by phone, and/or by texting us first.

This includes SMS messages for delivery or pickup scheduling, scheduling reminders, post-visit instructions, and billing notifications.

Messaging frequency may vary.  Message and data rates may apply. To cancel, reply STOP.  For help, reply HELP.  You may review our terms and privacy policy at https://redhenturf.com/privacy-notice/

Red Hen Turf Farm acknowledges that Consent MAY NOT be provided text where we text you first.  If it is discovered that Red Hen Turf Farm has used SMS Texting without explicit Opt-In as described above, this will be corrected promptly.

12. Access

You can request to see or delete your personal data. You can request access to sign into your Turf Logistics account to see or delete any personally identifiable information we have stored, such as your name, address, email or phone number. You can also contact us by email to request to see or delete this information.

13. Deletion

We may keep data indefinitely.

14. Sharing Your Information

We do not sell, trade or share your personal information. The phone numbers collected for SMS consent will not be shared with third parties of affiliates for marketing purposes.

15. Data Security

We implement reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee its absolute security.

16. Your Rights

You have the right to:

• Access and request a copy of your personal information.
• Request correction or deletion of your personal information.
• Object to the processing of your personal information.
• Withdraw your consent to our processing of your personal information at any time.

17. Privacy Notice Changes

This privacy notice may be updated from time to time. We will post the date our notice was last updated at the top of this privacy notice.

18. Who to Contact With Questions or Concerns

You can ask privacy questions.
If you have any questions or concerns about our privacy policies, please contact us: [email protected] or Red Hen Turf Farm, 29435 Darden Rd, New Carlisle IN 46552.