Red Hen Turf Farm’s SMS Texting Privacy Policy, Terms & Conditions

1. Description of Service that Red Hen Turf Farm Provides to our Customers

We grow and sell turfgrass sod and a limited selection of lawn care products (e.g. fertilizer, grass seed, weed control products).  Our customers are homeowners, landscapers, community developers, sports field managers, golf course managers, garden centers, and the like.  Our customers purchase our products either by pickup at our shop or by delivery on our farm semis, both of which require communications related to coordinating the pickups and deliveries.  We also offer technical assistance to support our products.

2. Description of Types of Text Messages Red Hen Turf Farm Sends to our Customers and Employees

For Customers, Guests, and Vendors, we use SMS Text Messaging for the following purposes:

• To provide and manage our services.

• To process transactions and send you related information, including purchase confirmations and invoices.

• To communicate with you, including responding to your comments, questions, and requests.

• To send you technical notices, updates, security alerts, and support messages.

• To improve our website and services.

For Employees, we use SMS Text Messaging for the following purposes:

 

• To provide information regarding customer service matters
• To pass along job-related messages from vendors, coworkers, or others that call the office and ask for you.
• To communicate with you, including responding to your comments, questions, and requests.
• To send you updates, security alerts, and support messages.
• To improve our services and employer / employee relationship.

3. Overview

Red Hen Turf Farm privacy statement recognizes the value of privacy of our customers, vendors, employees, and general public.

Red Hen Turf Farm (RHTF) acknowledges that under the United States: the Telephone Consumer Protection Act (TCPA), companies may not send messages to consumers without their explicit consent. This is the case even if an individual provides their phone number or has a long-standing relationship with a business.

With this in mind, this privacy policy provides specific information on how the Red Hen Turf Farm (RHTF) text messaging service collects and processes your personal information.  

4. Scope

The notice applies to our practices for gathering and disseminating information related to the RHTF text messaging service (“we”, “us”, or “our”) and is meant to provide you an overview of our practices when collecting and processing personal information.

5. How We Collect Information

We collect personal information in the following circumstances:

• Direct Collection, when you provide information by Opting-In to SMS Text messaging, verbally in person, verbally by phone, by webform, and/or by texting us first.

Below, this is described in more detail.

6. Data

We directly collect the following personal information:

• Opt-in / Opt-out preferences

• Content of your text message responses to us.

• Collection from RHTF Sources

• We import personal information from RHTF systems and sources.

The information may include:

• First and last name.

• Company name.

• Phone number.

• Address.

• Email Address.

• The above information for authorized buyers of your company

We do NOT use technologies like cookies (small files stored on your browser), web beacons, or unique device identifiers to identify your computer or device or your location.

Our systems may associate this personal information with your activities in the course of providing service to you (such as sending order information through Turf Logistics or text messages related to your RHTF Orders and inquiries related to customer service, technical assistance, product quotes, and other matters if requested by you).

We do not use messaging through SMS Text, email, or otherwise to market our services or any other party’s services. We use messaging to distribute Red Hen Turf farm’s price lists upon request, to answer customer questions about products and pricing / quotes, to supplement phone calls in the coordination of customers’ delivery and pickup of orders. We use messaging with our employees within the scope of communicating during the course of daily business matters.

We do not knowingly contact or collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly obtain parental consent or remove the information.

7. Terms of Service: How We Use Your Information

For Customers, Guests, and Vendors, we use the collected information for the following purposes:

• To provide and manage our services.

• To process transactions and send you related information, including purchase confirmations and invoices.

• To communicate with you, including responding to your comments, questions, and requests.

• To send you technical notices, updates, security alerts, and support messages.

• To improve our website and services.

For Employees:

• To provide information regarding customer service matters

• To pass along job-related messages from vendors, coworkers, or others that call the office and ask for you.

• To communicate with you, including responding to your comments, questions, and requests.

• To send you updates, security alerts, and support messages.

• To improve our services and employer / employee relationship.

8. Sharing Your Information

We do not sell, trade or share your personal information. Any information collected as part of SMS / Texting Consent, including phone numbers, will not be shared with third parties of affiliates for any purposes.

RED HEN TURF FARM DOES NOT ENGAGE IN AFFILIATE MARKETING / LEAD GENERATING SERVICES in any manner.

9. Verbal Consent / Verbal Opt-In by Phone or In-Person

We may obtain consent verbally by asking if you agree to receive text messages from Red Hen Turf Farm.

SMS Template after Verbal Consent provided by Customer:

Scenario 1 – Verbally by Phone Call

[OPT-IN SCRIPT DURING PHONE CALL]
Red Hen Turf Farm Team Member: “If it would be helpful, Red Hen Turf Farm can send SMS TEXT messages providing real-time updates on the status of your order, quotes, and for tech support. If you’re interested, say YES, and I’ll send a confirmation text.”

Customer: “Yes, sure.”

Red Hen Turf Farm Team Member: “Great! We will send you a confirmation text shortly to confirm your enrollment.”

[RED HEN TURF FARM FOLLOW-UP TEXT AFTER PHONE CALL VERBAL OPT-IN]

[RED HEN TURF FARM]: Hi! We spoke on the phone recently and you indicated you’d like to receive SMS / Text Messages from Red Hen Turf Farm.

Please text back AGREE to officially Opt-In to receive text messages from Red Hen Turf Farm for order status notifications, quotes, and related tech support.

Reply HELP for help and STOP to opt-out.
Messaging frequency may vary.
Message and data rates may apply.
Privacy Policy: https://redhenturf.com/privacy-notice/

Scenario 2 – Verbally by face-to-face conversation

[OPT-IN SCRIPT DURING IN-PERSON CONVERSATION]

Red Hen Turf Farm Team Member: “If it would be helpful, Red Hen Turf Farm can send SMS TEXT messages providing real-time updates on the status of your order, quotes, and for tech support. If you’re interested, say YES, and I’ll send a confirmation text.”

Customer: “Yes, sure.”

Red Hen Turf Farm Team Member: “Great! We will send you a confirmation text shortly to confirm your enrollment.”

[RED HEN TURF FARM FOLLOW-UP TEXT AFTER IN-PERSON CONVERSATION VERBAL OPT-IN]

[RED HEN TURF FARM]: Hi! We spoke in person today, and you indicated you’d like to receive SMS / Text Messages from Red Hen Turf Farm.

Please text back AGREE to officially Opt-In to receive text messages from Red Hen Turf Farm for order status notifications, quotes, and related tech support.

Reply HELP for help and STOP to opt-out.
Messaging frequency may vary.
Message and data rates may apply.
Privacy Policy: https://redhenturf.com/privacy-notice/

10. “Implied Consent” by Texting Red Hen Turf Farm First

By texting Red Hen Turf Farm first, you are IMPLYING that you AGREE to receive SMS Text Conversations (external) messages from Red Hen Turf Farm.

SMS Template after Implied Consent provided by Customer who Texts Red Hen Turf Farm first:

[RED HEN TURF FARM FOLLOW-UP TEXT AFTER CUSTOMER TEXTS RED HEN TURF FARM FIRST]
[RED HEN TURF FARM]: Hi! Thank you for reaching out to Red Hen Turf Farm by text. By texting us before we text you, this implies you give consent to receiving SMS / Text Messages from Red Hen Turf Farm.

Please text back AGREE to officially Opt-In to receive text messages from Red Hen Turf Farm for order status notifications, quotes, and related tech support.

Reply HELP for help and STOP to opt-out.
Messaging frequency may vary.
Message and data rates may apply.
Privacy Policy: https://redhenturf.com/privacy-notice/

11. Customer Opt-In Consent by Webform

LINK to Customer SMS Opt-In Webform on Red Hen Turf Farm’s Website: https://redhenturf.com/contact-us/sms-optin/

Webform Says: 

SIGN UP to OPT-IN
to Red Hen Turf Farm
SMS Text Messages

If it would be helpful, Red Hen Turf Farm can send SMS TEXT messages that provide real-time updates on the status of your order, quotes, and for tech support.

If you’re interested, Complete the Webform below.

The Webform Collects:
First and Last Name (required)
Cell / Mobile Phone Number (required)
Email (Optional)

Then it says:
Red Hen Turf Farm SMS Opt-In Agreement
By CLICKING THE “I Agree to Receive SMS Text Messages from Red Hen Turf FArm” BUTTON BELOW, I AGREE to officially Opt-In to receive text messages from Red Hen Turf Farm for order status notifications, quotes, and related tech support. Reply HELP for help and STOP to opt-out. Messaging frequency may vary. Message and data rates may apply. Privacy Policy: https://redhenturf.com/privacy-notice/

After the Customer Webform is Submitted, the Confirmation Message that automatically scrolls says:
Thanks for OPTING IN to receive SMS TEXT MESSAGES from RED HEN TURF FARM for order status notifications, quotes, and related tech support.

[RED HEN TURF FARM FOLLOW-UP TEXT AFTER CUSTOMER WEB-FORM OPT-IN]

[RED HEN TURF FARM]: Hi! By submitted an OPT-IN WEBFORM  at https://redhenturf.com/contact-us/sms-optin/, you indicated you’d like to receive SMS / Text Messages from Red Hen Turf Farm.

Please text back AGREE to officially Opt-In to receive text messages from Red Hen Turf Farm for order status notifications, quotes, and related tech support.

Reply HELP for help and STOP to opt-out.
Messaging frequency may vary.
Message and data rates may apply.
Privacy Policy: https://redhenturf.com/privacy-notice/

12. INTERNAL OPT-IN – Employee Webform

LINK to Customer EMPLOYEE SMS Opt-In Webform on Red Hen Turf Farm’s – NOT PUBLICLY PUBLISHED ON WEBSITE MENU: https://redhenturf.com/contact-us/sms-optin-emp/

Webform Says:

SIGN UP to OPT-IN
to Red Hen Turf Farm
SMS Text Messages

To help you and your co-workers and your Managers out, Texting is a tool that is extremely helpful here at Red Hen Turf Farm. Text messages include daily workflow updates, schedule updates, or company-wide announcements.

We ask that you please Complete the Webform below to Opt-In to these types of messages. If you strongly oppose participating in SMS Text Messages, as an Employee, please speak with Office Manager, Lisa.

The Webform Collects:
First and Last Name (required)
Cell / Mobile Phone Number (required)

Then it says:
Red Hen Turf Farm SMS Opt-In Agreement
By CLICKING THE “I Agree to Receive EMPLOYEE SMS Text Messages from Red Hen Turf Farm” BUTTON BELOW, I AGREE to officially Opt-In to receive text messages from Red Hen Turf Farm for daily workflow updates, schedule updates, or company-wide announcements. Reply HELP for help and STOP to opt-out. Messaging frequency may vary. Message and data rates may apply. Privacy Policy: https://redhenturf.com/privacy-notice/

After the EMPLOYEE Webform is Submitted, the Confirmation Message that automatically scrolls says:
Thanks for OPTING IN to receive EMPLOYEE SMS TEXT MESSAGES from RED HEN TURF FARM for daily workflow updates, schedule updates, or company-wide announcements.

[RED HEN TURF FARM FOLLOW-UP TEXT AFTER EMPLOYEE WEB-FORM OPT-IN]

[RED HEN TURF FARM]: Hi! By submitted an OPT-IN WEBFORM at https://redhenturf.com/contact-us/sms-optin-emp/, you indicated you’d like to receive SMS / Text Messages from Red Hen Turf Farm.

Please text back AGREE to officially Opt-In to receive text messages from Red Hen Turf Farm for daily workflow updates, schedule updates, or company-wide announcements.

Reply HELP for help and STOP to opt-out.
Messaging frequency may vary.
Message and data rates may apply.
Privacy Policy: https://redhenturf.com/privacy-notice/

13. Additional SMS Terms & Conditions

By opting into SMS Text messaging with Red Hen Turf Farm, you are agreeing to receive SMS Text messages from Red Hen Turf Farm.  As mentioned in Section 5 above, SMS Text Message Opt-In may occur verbally in person, verbally by phone, and/or by texting us first.

This includes SMS messages for delivery or pickup scheduling, scheduling reminders, post-visit instructions, and billing notifications.

Messaging frequency may vary.  Message and data rates may apply. To cancel, reply STOP.  For help, reply HELP.  You may review our terms and privacy policy at https://redhenturf.com/privacy-notice/

Red Hen Turf Farm acknowledges that Consent MAY NOT be provided text where we text you first.  If it is discovered that Red Hen Turf Farm has used SMS Texting without explicit Opt-In as described above, this will be corrected promptly.

14. Access

You can request to see or delete your personal data. You can request access to sign into your Turf Logistics account to see or delete any personally identifiable information we have stored, such as your name, address, email or phone number. You can also contact us by email to request to see or delete this information.

15. Deletion

We may keep data indefinitely.

16. Sharing Your Information

We do not sell, trade or share your personal information. The phone numbers collected for SMS consent will not be shared with third parties of affiliates for marketing purposes.

17. Data Security

We implement reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee its absolute security.

16. Your Rights

You have the right to:

• Access and request a copy of your personal information.

• Request correction or deletion of your personal information.

• Object to the processing of your personal information.

• Withdraw your consent to our processing of your personal information at any time.

18. Privacy Notice Changes

This privacy notice may be updated from time to time. We will post the date our notice was last updated at the top of this privacy notice.

19. Who to Contact With Questions or Concerns

You can ask privacy questions.
If you have any questions or concerns about our privacy policies, please contact us: [email protected] or Red Hen Turf Farm, 29435 Darden Rd, New Carlisle IN 46552.